Our Team is Here to Help: [email protected]
Our offer price is based on the condition of the device, the specific model, and the market demand. We advise that you take your time when selecting the responses to make sure the device is described correctly.
If there are any surprises, we’ll make sure to contact you with the next steps!
After 2-5 business days your package should be delivered to us. Within 1 business day we will inspect the item to make sure it was described accurately and send you your full payment based on the method you selected!LEARN MORE
We have an incredible support team ready to help! Feel free to email us at [email protected]zy.com with any questions or concerns and we’ll make sure to take care of you! You can also check out our FAQ here.
Great question! Your preferred method of payment can be selected on the order page. As soon as we receive your order, we will inspect the item(s) and send your payment within 1-2 business days. We offer payouts through Check, Zelle and Venmo.
Once you’ve placed your order, the offer you were given is locked in for 14 days so you have until then to get the item to us (Shipping times are usually 5-7 days). That is why it’s important to ship it out to us as soon as you can! If a device is received after 14 days from the order date no worries, we would simply look at the most current offer for that device and send that amount instead of the old offer.
Of course! Once you add your first device to your box (your cart), simply go back to the homepage and keep adding more to your box until you’ve selected all of your devices!
We will provide a free trackable shipping label to print out on your confirmation page as well as your confirmation email! Simply wrap your device with some bubble wrap or newspaper, place it in a large enough box and stick that label onto your box. Then all you have to do is drop off the package at your local post office and you’re all set!
Super simple! Just go to our homepage and select the device you have. It’ll then ask you a few questions about your device and will spit out our best offer for that device!